Minimize downtime. Increase productivity.
We understand that when your network is down, so is your business. KDV provides immediate assistance to keep your network running at peak performance 24/7. Along with emergency and help desk support, we have a comprehensive program of ongoing maintenance to insure that problems never happen in the first place.
KDV’s complete managed services program increases system performance, security and reliability, allowing you to focus on your business – we call it “Hassle-Free IT”.
Flexible options
KDV’s Hassle-Free IT is available at three service levels allowing you to choose the level most appropriate for the size and complexity of your organization.
- Classic Care – for organizations running mainly office productivity applications that are working with a limited budget and want avoid major outages. This option includes:
- Proactive maintenance services
- 24/7 monitoring of core network systems and alert-based issue response
- Automated server patches and updates
- Block remote and onsite support labor
- Annual technology alignment strategy and budgeting
- Off-site backup available
- Upstream email security filtering available
- Extended Care – for organizations that are running both office productivity and business applications that want to ensure core system availability. This option includes:
- Proactive maintenance services
- 24/7 monitoring of core network systems and alert-based issue response
- Automated server and workstation patches and updates
- Block remote and onsite support labor
- Semi-annual technology alignment strategy and budgeting
- Off-site backup available
- Upstream email security filtering available
- Comprehensive Care – for organizations with a mix of applications that want to ensure core system availability and end-user productivity. This option includes:
- Proactive maintenance services
- 24/7 monitoring of core network systems and alert-based issue response
- Automated server and workstation patches and updates
- Block remote and onsite support labor
- Semi-annual technology alignment strategy and budgeting
- Semi-annual disaster recovery planning and testing
- Annual inventory of computing systems and applications
- Off-site backup available
- Upstream email security filtering available
Need a customized approach?
No problem. KDV consultants will meet with you to discuss your situation and create a customized plan that meets your unique needs.
Other KDV services used by our managed services and remote/onsite support clients include strategic planning and advisory services, outsourced payroll and outsourced accounting services.
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